CANCELLING ORDER

FOR DOMESTIC ORDERS:

Domestic orders can be cancelled at any time before dispatch by sending us an email at theprintroots@gmail.com or calling us at our customer service number (+91-7878854076). However, if the order is already shipped, we can not cancel the order. In that case, the customer will have to refuse to accept the delivery of the shipment, and then our courier partner will cancel the order.

FOR INTERNATIONAL ORDERS:

For international order, cancellation is only possible before it is shipped. Once the order is shipped, it is impossible to cancel the order. The customer will have to accept the parcel at the destination country as we do not have any provision to return the order.

 

REFUND OF A CANCELLED ORDER

FOR DOMESTIC ORDERS:                                                                       

For COD Orders: There is no case of refund for cancelled COD orders for domestic orders since the customer made no payment. 

For Prepaid Orders: If a customer has placed a prepaid order and cancelled before shipping the order then we refund 100% of the amount to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation. If a customer has placed a prepaid order and canceled after shipping the order then we will refund the balance amount of the order after deducting a token reverse shipping fee of ₹ 100 to the customer to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation.

FOR INTERNATIONAL ORDERS: 

If a customer cancels the order before shipping then we will refund the balance amount of the order after deducting the approximate currency conversion fees charged to us to process the payment and refund to the same account/card via NEFT used to make the payment within 7 to 10 working days of cancellation.

If a customer cancels the order after shipping, there is no case of refund once the international order is shipped.